Terms and conditions

a) Cleaning services

Limits of the service

Although every cleaning is backed by a promise of satisfaction. There are some limitations regarding unique situations and areas that require a specialist to clean. Global House Cleaners Ltd. ne promet PAS l’élimination des taches telles que la rouille, la moisissure ou autres causées par l’accumulation d’eau ou le manque d’entretien. All aisles must be kept free of clutter. We require notification of items or surfaces requiring special care. We are NOT responsible for damage due to faulty and/or improper installation of any item/material. All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed to be sealed and ready to be cleaned without causing damage. Furniture placed on wood floors is assumed to have adequate protection. The customer is responsible for providing specific handling or cleaning instructions for items or surfaces requiring special care.

Cleaning services do not include services such as clutter removal, deep cleaning of surfaces that have not been cleaned for more than four weeks, excessive trash removal, mold removal, pet waste, human waste and the like. Services to meet these conditions may be added to the service, but at an additional charge.

Global House Cleaners Ltd. will not be required to perform any of the tasks below, nor any task that is beyond the scope of the services agreed upon between Global House Cleaners Ltd. and the client.

• Cleaners will not move appliances. If you need or want cleaning to take place behind or under an appliance, you must arrange for those appliances to be moved.

• Cleaners will not clean anything above arm's reach, except with the aid of a two-step stool if provided by the customer.

• Cleaners will not clean in a home that contains hazardous materials. For more information, please visit this page.

• Any instance of excessive congestion that prevents cleaners from walking, reaching home surfaces and completing the appointment will result in cancellation of the appointment and a late cancellation fee will be charged.

• Cleaners will not be able to complete a job if there are pests or rodents in the home.

Working conditions

Global House Cleaners Ltd. reserves the right to cancel the scheduled service if there is no access to electricity, lighting or water. The client must confirm that there will be running water and sufficient electricity and lighting. Cancellation fees will be charged in these situations where water and/or electricity are not available.

Furniture

Global House Cleaners Sàrl will bring cleaning products to clean your home if you have requested them. However, if you have special products that you would like to use on particular surfaces, we are happy to accommodate your request. We cannot guarantee the quality of cleaning with supplies provided by the customer.

Security

Global House Cleaners Ltd. has the right to cancel a scheduled service and charge a cancellation fee if it determines that a cleaning situation is too dangerous and/or unsafe for service.

Any form of inappropriate behavior, harassment or bigotry towards any employee or subcontractor of Global House Cleaners Sàrl will warrant cancellation of service with cancellation fees and cancellation of all future services with Global House Cleaners Sàrl. Legal action is reserved.

Purchase of materials by a cleaner

Global House Cleaners does not authorize the client to send the cleaner to purchase cleaning products or materials. To protect our cleaners and to define the limits of the work, the customer will have to prepare beforehand the material if it is not foreseen in the contract.

The purchase or provision of equipment must be requested from the company only, and not from the employee.

On-site payment

On-site payments are not permitted. For recurring services, payment must be made by invoice and paid monthly.

The client must not pay the collaborator on the spot - except in the case of a tip - unless explicitly agreed by the company.

Solicitation of our cleaners

Nous investissons massivement dans la formation et la vérification des antécédents afin d’engager des nettoyeurs de qualité pour nos services. L’embauche de nos nettoyeurs (actuels ou ceux employés par Global House Cleaners Sàrl au cours des 24 mois précédents) et/ou l’offre/la réception de propositions parallèles pendant que vous utilisez les Services jusqu’à 18 mois après votre dernier rendez-vous avec Global House Cleaners Sàrl vous rend responsable de des frais de référence d’emploi de CHF 10’000. En utilisant nos Services, vous acceptez de nous informer de toute tentative de sollicitation ou d’acceptation de services illégaux. Si vous enfreignez cette section, les frais d’avocat, juridiques et divers engagés pour enquêter et/ou percevoir ces frais seront ajoutés au frais déjà prévu, lorsqu’ils seront découverts. Veuillez noter que l’échange d’informations de contact est considéré comme faisant partie d’une violation de cette section (sauf autorisation explicite de la part de Global House Cleaners Sàrl).

Modification and cancellation of the service

A change can be made 48 hours in advance. If this deadline is not respected, the service is still due.

1)    Recurring services

a.    In the case of recurring relationships, the client may modify up to 2 reservations per year. Exceptions may be granted.

b.    The client can cancel up to 1 service per year. The balance remains due.

c. Services taking place on public holidays may be either 1) cancelled or 2) rescheduled depending on the availability of the agent and the customer.

2) If you are not satisfied with your cleaning, you must contact us within 24 hours of your cleaning. No complaints will be accepted after 24 hours. We ask you to make an initial and final visit with our cleaners. If your complaint is valid, the same cleaners may decide to return to resolve the issues within 24 hours of the initial booking, at their next availability. No discount or refund will be given if you have excused a visit for any reason. No refunds will be given once our cleaners have arrived.

2) If your home is in very poor condition (not cleaned in a long time, dirt build-up, mold, etc), we reserve the right to adjust the price once our cleaners see the condition of the home. We will always ask for your approval before adding any additional price. If you do not approve an additional price, our cleaners can only do the best they can and they will not be able to come back for an additional free cleaning, nor will they be able to spend any more time than originally agreed upon.

Cancellation

Vous pouvez annuler votre service jusqu’à 48 heures avant le nettoyage. Si vous annulez dans moins de 48 heures, une heure de nettoyage au tarif de CHF 45.- est due. La totalité du prix est due si le service est annulé moins de 24 heures avant le nettoyage.

Termination

Recurring services are concluded for an indefinite period and can be terminated with one (1) month's notice.

b) Janitorial services

Janitorial services cannot be cancelled, they can be rescheduled for an additional fee. Global House Cleaners Sàrl cannot be held responsible for events that are beyond its control.

c) Salary management

Global House Cleaners Sàrl supports the client administratively, in the salary management of these employees, including :

Contributions to cantonal compensation funds

The compulsory contributions to the cantonal compensation funds are calculated for the following compulsory social insurances

• Swiss AHV pension
• Invalidity insurance (AI)
• APG
• AC
• CAF
• Administration fees for the compensation fund

The cantonal compensation funds receive registrations and de-registrations for the following benefits:

• family allowances (extra)
• maternity benefits (extra)
• allowances for loss of earnings (extra)

These services are not included in the fixed price and will be invoiced in addition, at the request of the principal.

Contributions to accident insurance and daily sickness benefits (LAA and IJM)

The principal must himself make the steps with his insurer in order to insure his staff against professional and non-professional accidents if more than 8 hours of work per week. Global House Cleaners Sàrl will not carry out its services as long as the principal will not have brought the proof of its subscription to an insurance.

Contributions to the pension fund in accordance with the LPP

All salaries above the monthly and annual BVG entry threshold of the respective year must be insured with the pension fund for occupational benefits determined by Global House Cleaners Ltd. 50% of the contributions to the pension fund are to be paid by the principal and 50% by his employees. It is expressly excluded that the contractual partner chooses for his employment another pension fund than the pension fund determined by Global House Cleaners Ltd.

Taxes

The principal is obliged to determine at the beginning of an employment whether his employees are subject to withholding tax. All information necessary for the registration of the withholding tax must be provided to Global House Cleaners Ltd. by the principal within 14 days after the beginning of the employment. Global House Cleaners Ltd. reserves the right, in case of incomplete or late provision of this information, to charge the contractual partner the additional costs incurred at an hourly rate of CHF 120. Withholding taxes are payable by the client and paid directly to the cantonal tax authorities.

For employment relationships within the scope of the simplified accounting procedure, a flat-rate withholding tax is deducted for domestic employees in addition to the social insurance contributions and paid to the cantonal compensation funds.

Payments to employees

The principal must pay the wages and expenses of its employees by the last day of the month.

Other services :

• Provision of employment contracts (extra)
• Preparation of monthly salary statements (included)
• Preparation of annual salary certificates (included)
• Sample documents such as key receipts, termination letters, certificates, etc. (extra)

Cancellation

You can cancel your service, one month before the beginning of the next year by sending, by e-mail or mail a request for cancellation dated and signed. No refunds will be given for services performed during the year. Fees will be due and billed.