Security and trust
In order to recruit the best professional cleaners on the market, we have put in place a demanding process.
We only hire agents with a minimum of 5 years experience in the cleaning industry and with an empty criminal record.
We test our employees to ensure that they share our values of discretion, perfectionism and helpfulness.
We also ask for references with whom we speak afterwards to ensure the seriousness and professionalism of our employees.
Geneva House Cleaners is the employer. Our employees are all insured and contracted with us.
We are not an employment agency or an intermediary and we do our best to guarantee our employees a stable and guaranteed job. This way, they are under our protection in case of problems, unlike an employment agency.
Yes, our website and customer area uses an SSL certificate.
SSL (Secure Sockets Layer) is a standard security protocol for establishing encrypted links between a web server and a browser in online communication. The use of SSL technology ensures that all data transmitted between the web server and the browser remains encrypted.
Your complete satisfaction is very important to us. That's why we offer a guarantee. If you are not satisfied with your in-home cleaning, simply contact us within 48 hours of your cleaning and we will return to re-clean the areas you are not happy with, at no cost to you.
Unfortunately, we do not provide refunds once the cleaners have started.